Last updated: August 2026 · BeTenant, a product of Avanta Apps s.r.o.
You can delete your account and data at any time, directly in the BeTenant app — you don't need to contact us:
As soon as you confirm, we log you out and lock the account, then schedule permanent deletion after a 30-day grace period. This gives you a window to change your mind.
If you sign back in during those 30 days, you'll see a lock screen with a Cancel Deletion button that stops the countdown and restores your account. After 30 days, deletion is permanent and cannot be reversed.
Once the 30-day grace period ends, your account and the personal data associated with it are permanently and irreversibly deleted from our systems. This includes:
Ren chat conversations are not stored by BeTenant after your session, so there is nothing separate to delete there.
Deleting your account while you hold an active Pro subscription forfeits it, and we do not issue refunds.
If you subscribed through Google Play, your subscription is billed by Google and is separate from us — deleting your BeTenant account does not stop Google Play billing. Cancel it first, either in your Google Play Store account or in the app under Account → My Subscription → Plans. Subscriptions paid through our web / PWA app (Stripe) stop automatically when your account is deleted.
After deletion we keep only the minimum data we are legally required to hold, or that no longer identifies you. We do not keep your cases, evidence or documents.
| Data we retain | How long | Why |
|---|---|---|
| Payment and transaction records (invoices) | 7 years | Legal and tax obligations we must comply with |
| Customer support correspondence | 2 years from last contact | To handle disputes and follow-up requests |
| Technical logs | 90 days | Security and abuse prevention |
| Anonymised, aggregated area-level insights | Retained indefinitely | Already irreversibly anonymised — cannot identify you or be linked back to your account |
The anonymised aggregated data above contains no names, addresses, photos or personal records — only category-level facts (for example, "damp issues in outward postcode M14"). Because it can no longer identify you, it is not affected by account deletion. You can read more in our Privacy Policy.
If you're locked out or can no longer access the app, you can still ask us to delete your account and data:
Email privacy@betenant.com
Subject line: Account deletion request
Please send this from the email address on your account, or include enough detail for us to identify it. We may ask you to verify your identity before we act, so that no one else can delete your account. We'll confirm once it's done and complete the request within one calendar month, in line with data-protection law.
Exercising this right is free. You do not have to pay to delete your account or your data.
For account deletion, data requests, or any privacy question: privacy@betenant.com. We respond within one calendar month.
BeTenant is a product of Avanta Apps s.r.o. · Registered office: Sokolská 1883/8, Nové Město, 120 00 Praha 2, Czech Republic · IČO 297 84 310 · avanta-apps.com